Refund policy

Refund Policy | Eloria

At Eloria, we want you to feel confident with your purchase. If for any reason you’re not fully satisfied, we offer a 30-day return policy under the conditions outlined below.

🕒 Returns Eligibility

You have 30 days from the date you receive your order to request a return.

To be eligible for a refund, the item must:

Be unused and unworn

Be in its original packaging

Have all original tags attached

Include proof of purchase or receipt

📩 How to Start a Return

To initiate a return, please contact us at:
📧 eloriia.store@gmail.com

Our team will provide you with instructions for the return process.
Items sent back without first requesting a return will not be accepted.

⚠️ Damages & Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or if you received the wrong product, contact us immediately so we can resolve the issue as quickly as possible.

👗 Size & Color Selection

Please make sure to carefully select the correct size and color when placing your order.

If a return is requested due to an incorrect size or color selection, the customer is responsible for return shipping costs.

💳 Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be automatically issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your return was approved, please contact us at:
📧 eloriia.store@gmail.com